An efficient and safe service method

With you all the way

The moment you make the call, you’re in safe hands. Our case coordinators speak your language. And if you’re in a foreign country, their translation service makes sure you’re understood. They contact a workshop, and make sure the technician knows exactly what they’re dealing with. Then keep you updated until you’re back on the road.

Dashboard button, within easy reach

VAS On-Call

Drive a Volvo FH or Volvo FM and Volvo Action Service isn’t just standard. It’s built in. Press the VAS button on your dashboard and you’ll be speaking to an operator in seconds. They’ll know your chassis number and driver card data, as well as your location and fault codes, so you won’t lose time explaining where you are and what’s happened. And you’ll be back on the road even faster.

Volvo Action Service – what’s included

24/7 roadside assistance
We’re ready to help – 24/7, 365 days a year. And with our extensive European workshop network, we can reach you almost anywhere. 

Certified Volvo technicians
Our technicians are continuously trained on new products, service methods and equipment, so you’re in skilled hands.

Truck and trailer repair 
As well as service and repair on the truck, we’ll help repair the trailer/body and extra equipment like tail lifts, freezer units, refrigeration and tyres.

Translation service
If you’re in a foreign country, our VAS operators can provide translation between you and local police or repair services.

Driver repatriation 
If you’re forced to leave your truck due to breakdown, sickness or a personal emergency, we’ll help get you home. 

Truck and trailer rental 
If we can’t carry out repairs in time to meet your commercial obligations, we’ll help arrange a rental truck and/or trailer.

Emergency financial assistance 
If you incur unexpected expenses as a result of a breakdown, we’ll provide emergency funds to help see you through. 

Legal assistance 
If you experience any difficulties with local authorities, we’ll provide legal support.

Volvo uptime promise (optional)
If we can’t repair your truck within our pre-arranged timeframe, you’ll receive automatic financial compensation. 

Volvo towing assistance (optional)
If roadside repairs aren’t possible, we’ll tow you to the nearest Volvo dealer or workshop.

Find your number

Country Telephone Country Telephone
AT 0800 29 89 64 HU 06800 123 61
BE 0800 159 45 IT 800 87 83 56
  00800 335 577 99 IE 1800 55 32 07
BY 8 820 0321 0003''''   1800 70 92 92'''
  8 800 1000 7788''''' KZ 8 800 1000 7788'''''
CH 0800 55 11 78 LU 0800 2560
  00800 335 577 99 NO 800 114 06
CZ 0800 18 72 93   00800 335 577 99
DE 0800 181 03 0 NL 0800 022 52 41
  00800 335 577 99   00800 335 577 99
DK 800 101 57 PL 00800 321 12 01
  00800 335 577 99 PT 800 80 50 32
ES 900 99 32 47 RU 8 800 333 7400
  900 9832511   8 800 100 7799'''''
FR 0800 90 75 18 SE 020 79 58 27
  00800 335 577 99   00800 335 577 99
FI 0800 11 32 02 TR 00800 329 13 22
GB 0800 89 88 92'' UA 8 800 502 9710'''''
  0800 92 92 92 OTHER +32 9 255 67 11''''''
GR 00800 321 23 22    
* Should only be used by ES and PT customers in ES.
** Should only be used by GB and IE customers in GB.
*** Should only be used by IE and GB customers in IE.
**** Can only be used on fixed phone lines, not mobile.
***** Should only used by BY, KZ, RU & UA customers in BY, KZ, RU & UA
****** Not a toll-free number
VT

Get moving

To find out what makes Volvo Action Service so effective, connect with your local Volvo Trucks dealer.

Find your local dealer